Privacy Policy

Hapū Helpers Limited ("Hapū Helpers", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or make a purchase from hapuhelpers.com.au

Information we collect

We may collect personal information including:

• Name

• Email address

• Phone number

• Billing address

• Delivery address

• Purchase history

• Payment information

• Marketing preferences

• Information provided through forms, surveys, competitions, reviews, or customer support enquiries

We may also collect non-personal information relating to website usage, device information, browser type, and website interactions.

How we collect information

Information may be collected when you:

• Place an order

• Create an account

• Subscribe to our newsletter

• Contact customer support

• Leave a review

• Complete a form

• Participate in a survey or promotion

• Interact with our website or social media channels

How we use your information

We may use your personal information to:

• Process and fulfil orders

• Deliver products and services

• Communicate about orders and deliveries

• Respond to enquiries and support requests

• Improve our products, services, and website

• Send marketing communications where you have consented

• Detect and prevent fraud

• Comply with legal obligations

Payment providers

Payments made through our website may be processed by trusted third-party payment providers, including Stripe, Afterpay, PayPal, and other payment services available at checkout.

Hapū Helpers does not store full payment card details on its own systems.

Shopify

Our website is hosted on Shopify.

Shopify provides the ecommerce platform that allows us to sell our products and services. Information submitted through our website may be stored and processed through Shopify's systems in accordance with their privacy and security practices.

Email marketing

Where you have chosen to receive marketing communications, we may use your information to send newsletters, product updates, educational content, special offers, and promotions.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Reviews and testimonials

From time to time, customers may choose to provide reviews, testimonials, photographs, or feedback regarding their experience with Hapū Helpers.

We will seek permission before publishing identifiable customer testimonials, reviews, stories, or images.

Cookies and analytics

Our website may use cookies, pixels, and similar technologies to improve website functionality and understand how visitors interact with our website.

These technologies may help us:

• Analyse website traffic

• Improve customer experience

• Measure advertising performance

• Deliver relevant advertising

Third-party service providers

We may share information with trusted third-party providers who assist us in operating our business, including:

• Shopify

• Payment providers

• Courier and fulfilment partners

• Email marketing providers

• Website analytics providers

• Advertising and marketing platforms

These providers may only access information necessary to perform services on our behalf.

International customers

As Hapū Helpers ships internationally, personal information may be processed, transferred, or stored by service providers located outside Australia.

We take reasonable steps to ensure personal information remains protected when handled by third-party providers.

Data security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Access and correction

You may request access to the personal information we hold about you and request correction of any inaccurate information.

Requests may be sent to hello@hapuhelpers.com.au

Retention of information

We retain personal information only for as long as reasonably necessary to fulfil business, legal, accounting, regulatory, or operational requirements.

Privacy Act 2020

This Privacy Policy is intended to support our obligations under the Privacy Act 2020.

Changes to this policy

We may update this Privacy Policy from time to time.

Any updates will be published on our website and will take effect from the date they are published.